Refund Policy

Updated: 2026-07-16

This is the authoritative English version of this document.

CoListing credits are purchased with Telegram Stars inside Telegram. One credit is consumed only for a successfully delivered analysis.

When we restore a credit or refund Stars

• Stars were charged but credits were not added to your balance;
• a credit was consumed but no result was delivered to you;
• you were charged twice for the same purchase or analysis;
• the Service could not process your request;
• the delivered result is technically corrupted;
• a refund is required by applicable law.

Where the issue is on our side, the credit is restored automatically in most cases. If it is not, contact support and we will restore the credit or refund the Stars purchase.

When there is normally no refund

• the result was delivered but you did not like it;
• the item did not sell, or the suggested price proved unsuitable;
• a marketplace rejected or removed your listing;
• you entered incorrect data or uploaded the wrong photos;
• content you submitted was blocked by moderation for violating the Acceptable Use Policy.

Two outcomes are intentionally charged even though nothing is delivered, because the AI analysis has already run: a moderation block of the generated output, and cancelling an analysis during final generation.

If you believe a moderation block was a false positive caused by generated output rather than your input, contact support — the credit may be restored at the Operator’s discretion.

How to reach us

Use /paysupport, /feedback, or /report in the Telegram bot, or email the address shown in the Operator information on this site. We answer payment disputes within 3 business days.